The MaineHealth Podcast

AOD 10-16-24: All About Infor

Andy's Open Door Recording
Wednesday, October 16, 2024
Guests: Lou Inzana & Tracy Cote

Today's AOD was hosted by COO Kelly Elkins. She began by reflecting on current events – the anniversary of the Lewison tragedy, recent hurricanes, the upcoming elections, and the wars in Gaza and Ukraine – and the stress our care team may be experiencing. Kelly highlighted the resources available and encouraged everyone to look after themselves and support one another.

She segued to today’s program topic, “All About Infor,” with Associate CFO Lou Inzana and HR Director of Operations Tracy Cote. Lou described Infor CloudSuite as “the next generation of Lawson,” noting it is a major upgrade to a new business platform, comparable in significance to how Epic supports clinical operations.

Their discussion focused on Infor CloudSuite’s many benefits, including enhanced financial, statistical and operational reporting. Tracy pointed out the functionalities of both the Employee Space and Manager Space that will simplify tasks, such as updating personal details, checking PTO balances, and more, through easy-to-use icons and real-time SmartHelp. She also emphasized the training opportunities and support available to MaineHealth care team members, including the HR Support Center, Change Champions and the INFOR NEED TO KNOW intranet site, which has valuable resources for information and FAQs.

 

WTKE: Episode 53 - Reducing Our Carbon Footprint

Working Together with COO Kelly Elkins, Episode 53
Reducing Our Carbon Footprint with Mike Arsnow

In this episode, Kelly chats with Mike Arsnow, MaineHealth Manager of Sustainability, about the progress our health system is making toward our aspirational goal of reducing our carbon footprint by 25% by 2027, with a long-term goal of achieving net zero emissions by 2050. 

Mike talks about the work to make the "pipe and jacket" system more efficient in our facilities, and what the Sustainability Committees are working on around the MaineHealth system. This is an insightful discussion on the sustainable initiatives under way across MaineHealth to contribute to a healthier planet.

AOD 10-02-24: Connecting Departmental Goals to MaineHealth's Balanced Scorecard

Andy's Open Door Recording
Wednesday, October 2, 2024
Guests: Celia Shaughnessy & Stacey Oliveto

In this episode of Andy's Open Door, Celia Shaughnessy, VP of Operations Transformation, and Stacey Oliveto, Pharmacy Operations Manager, talked with Andy about the linkages between the Scorecard and our vision of working together so our communities are the heathiest in America, and the work care team members are doing every day to achieve it.

Through examples like the Department Scorecard at the inpatient pharmacy at Pen Bay Hospital, Celia and Stacey discussed the advantages of iterative process improvement, listening to subject matter experts, providing the freedom to problem-solve, and using the support and resources available across our health system.

AOD September 18, 2024: Introducing Trellis Health

Andy's Open Door Recording
Wednesday, September 18, 2024
Guest: Tam St. Claire

How did a successful Silicon Valley entrepreneur move to Maine, join MaineHealth and lead the upcoming Oct 1 launch of the value-based start-up Trellis Health in just one year? We find out in this week's AOD. You’ll hear Tamara St. Claire, President of Trellis Health, and Andy discuss how Trellis Health is tackling today’s access challenges with a care delivery model that aims to transform the primary care experience.

Tam and Andy talk about how Trellis Health is innovating, what it offers (and to whom), and how it is collaborating with MaineHealth Medical Group and others across our organization to bring this vision to life.

BACON - Episode 63: Reducing Misdiagnoses

BACON: Reducing Misdiagnoses

MaineHealth Associate Chief Quality Officer Mark Parker, MD, joins Heather and Mike to discuss a promising care variation reduction project that uses the delivery of timely lab results as a lever to improve diagnosis accuracy.  

BACON is the MaineHealth ACO’s monthly news and information podcast, hosted by Mike Clark, MD and Heather Ward, MD. Find previous episodes here on Podbean, or listen at our website.

WTKE - Episode 52: FY25 Balanced Scorecard Highlights

Working Together with COO Kelly Elkins, Episode 52
FY25 Balanced Scorecard Highlights with Mark Harris

As we gear up for the new fiscal year, Kelly teams up with Chief Planning Officer Mark Harris to discuss highlights of the FY25 scorecard measures. They discuss MaineHealth’s commitment to continuous process improvement, the important connection between system, regional & local scorecards and departmental scorecards, and the ways we are pushing ourselves further to reach our five-year aspirational goals.

 

WTKE - Episode 51: Benefits 101

Working Together with COO Kelly Elkins, Episode 51
Benefits 101 with Sue Pelletier

Employee benefit programs are an essential part of any organization's total rewards strategy. These programs provide employees with valuable benefits, such as health care, retirement savings, and paid time off, that help support their overall well-being. By offering competitive and comprehensive benefit programs, employers can attract and retain top talent, while also promoting a healthy and productive workforce.

In the latest podcast, Kelly is joined by Vice President of Total Rewards and Operations Sue Pelletier to discuss MaineHealth’s benefits philosophy and goals, and the range of benefits we offer as part of our Total rewards program.

WTKE - Episode 50: Affordability

Working Together with COO Kelly Elkins, Episode 50
Affordability: a conversation with CEO Andy Mueller, MD

Health care affordability is a critical issue that affects access to care, health outcomes and overall well-being. As the cost of health care continues to rise, it has become increasingly difficult for many people to afford the care they need. In the latest episode, Kelly discusses the concept of affordability in health care with MaineHealth CEO Andy Mueller, MD —from defining what affordability means, to the challenges we face, to the potential solutions to improving health care for the communities we serve.

AOD August 7, 2024: Tim Fitzgerald, MD and Jen Moore

Andy's Open Door Recording
August 7, 2024
Guests: Dr. Tim Fitzgerald and Jen Moore

Andy’s guests this week were Tim Fitzgerald, MD, Director of MaineHealth Maine Medical Center - Portland's Surgical Oncology Program, and Jennifer Moore, President of MaineHealth Accountable Care Organization, who spoke about the innovative work under way to improve patient outcomes.

Jen described how value-based care aligns with our goals of improving quality, reducing cost, and enhancing patient experience. She highlighted some of the initiatives the ACO is leading or supporting, such as palliative care, care access and navigation, and chronic kidney disease. Tim shared his journey as an academic and clinical surgeon who is passionate about continuous quality improvement. He presented an overview of a successful peri-operative initiative he led to reduce care variation and improve outcomes for surgical patients.

WTKE - Episode 49: LGBTQ+ Health and Inclusive Care

Working Together with COO Kelly Elkins, episode 49 
LGBTQ+ Health with guest Rae Egbert, PsyD, LADC, JD

According to a KFF survey, LGBTQ+ adults are twice as likely as non-LGBTQ+ adults to report negative experiences while receiving health care in the last three years, such as being treated unfairly or with disrespect, having a provider assume something about them without asking, or refusing to prescribe needed pain medication. These negative experiences can have detrimental effects on the health of LGBTQ+ adults, such as making them less likely to seek health care, causing their health to get worse, or making them switch health care providers.

In this Working Together episode, Kelly discusses how MaineHealth is investing in LGBTQ+ Health to support this population and our caregivers. Joining Kelly in the conversation is Rae Egbert, PsyD, LADC, MaineHealth Director of LGBTQ+ Health.