AOD 10-02-24: Connecting Departmental Goals to MaineHealth's Balanced Scorecard

Andy's Open Door Recording
Wednesday, October 2, 2024
Guests: Celia Shaughnessy & Stacey Oliveto

In this episode of Andy's Open Door, Celia Shaughnessy, VP of Operations Transformation, and Stacey Oliveto, Pharmacy Operations Manager, talked with Andy about the linkages between the Scorecard and our vision of working together so our communities are the heathiest in America, and the work care team members are doing every day to achieve it.

Through examples like the Department Scorecard at the inpatient pharmacy at Pen Bay Hospital, Celia and Stacey discussed the advantages of iterative process improvement, listening to subject matter experts, providing the freedom to problem-solve, and using the support and resources available across our health system.