AOD - July 17, 2023 with Monica Russo

Andy's Open Door
Wednesday, July 17, 2023 Recording
Guest: Monica Russo

Andy welcomed his guest, Vice President of Ambulatory Operations, Southern Region, Monica Russo, to the program. She discussed how an early experience working in health care influenced the course of her career and left a lasting impression.

Andy and Monica discussed care delivery/access and where we can solve issues together, along with the inspiring collaborative work happening today. Monica highlighted online scheduling and how our teams applied best practices from across the country – after surveying our patients and capturing feedback from providers. Since the rollout in September 2022, results have been very positive with over 20,000 patients booking appointments with us online.