The MaineHealth Podcast

AOD 12-17-25: Addressing Provider Wellness

In this episode of Andy's Open Door, Andy facilitated a discussion about Provider Wellness with Christine Hein, MD, Chief Wellness Officer, Ranjiv Advani, MD, Director of Provider Wellness, Coastal and Mountain regions and Stephanie Gray, PA, Director of Provider Wellness, Southern Region. Andy and the panelists also answered care team questions submitted to the AOD mailbox.

Our panelists discussed what provider wellness means, what contributes to burnout, and looked at MaineHealth provider’s satisfaction compared to national benchmarks. They also outlined their approach to improving provider wellness across the system and resources that are available now.

WTKE - Episode 78: Healthcare Anywhere: The Promise of Virtual Quick Care

At MaineHealth we’re diving into the future of healthcare with our Virtual Quick Care service. As technology transforms the way we access medical services, Virtual Quick Care is making it easier than ever for patients to connect with providers, get timely advice, and receive treatment from the comfort of their own homes.  

In this episode, Tracy Jalbuena, MD, Medical Director MaineHealth Virtual Care Administration and Melissa Victory, Director MaineHealth Virtual Care the MaineHealth Medical Group explain how Virtual Quick Care at MaineHealth is reshaping patient experiences, improving access, and driving innovation across the healthcare landscape. 

Curbside Consult - Episode 8: Telehealth and Virtual Care with Lizzy Mulcahy, FNP

Lizzy Mulcahy, FNP, vice president for Telehealth and Virtual Care at MaineHealth, discusses how virtual care continues to transform access, especially for rural communities across Maine. The conversation also explores new models for bringing specialty care closer to home and the role AI may play in improving the patient experience.  

Curbside Consult is a podcast from the MaineHealth ACO that brings together specialists and primary care physicians to discuss clinical topics, referral management and coordination of care. Each month, family physician hosts Dr. Mike Clark and Dr. Heather Ward welcome a new specialist to share their unique insights.  

Listen to Curbside Consult here, on your favorite podcast app, or on the MaineHealth intranet home page. To stay in touch with the show, follow the MaineHealth ACO on LinkedIn. 

WTKE - Episode 77: MaineHealth Excellence Awards

At MaineHealth, our people make all the difference. That’s why we’ve introduced the MaineHealth Excellence Awards, a program that recognizes care team members who embody our values and set the standard for excellence across our system.

In this new episode, MaineHealth Chief Operating Officer Kelly Elkins, Denise Needham, President of MaineHealth Pen Bay and Waldo Hospitals, and Cornelius Ferreria, MD, Chief Medical Officer for the MaineHealth Medical Group, discuss why these awards matter. They share inspiring stories of this year’s honorees and explore how recognition drives engagement, innovation, and exceptional care.

WTKE - Episode 76: The Rise of MaineHealth’s Enterprise PMO

As MaineHealth continues to unify operations and scale strategic initiatives, the need for a centralized, high-performing Enterprise Project Management Office, or EPMO, has never been more important.

From standardizing tools and methodologies to enabling cross-functional collaboration and change management, the EPMO is more than a department—it’s a system-wide commitment to excellence, accountability, and transformation.

In this new Working Together episode, MaineHealth Chief Operating Officer Kelly Elkins, Vice President of Operations Transformation Celia Shaughnessy and Senior Director Project Management Marrisa Ilsley explore how MaineHealth is building the backbone of its future—one project at a time.

AOD 11-19-25 Destigmatizing Substance Use Disorder at MaineHealth

Our November Andy's Open Door program featured a discussion with Dr. Kristen Silvia and Dr. Leah Bauer on MaineHealth’s efforts to destigmatize substance use disorder (SUD). Andy and the panelists also answered care team questions submitted to the Ask Andy mailbox.

Kristen and Leah provided a high-level overview of SUD, explained both the Comprehensive Addiction Medicine (CAM) and Comprehensive Addiction Psychiatry (CAP) programs, and had a robust conversation about stigma. They presented the new Stigma Reduction Toolkit which includes tips on the language we should use about substance use and a pledge that care team members and providers can sign to commit to creating a stigma-free environment for our communities.

WTKE - Episode 75: Special Edition: Advisory Board Summit Presentation

Recorded live at the Advisory Board Summit, MaineHealth COO Kelly Elkins discusses how the academic health system is responding to mounting headwinds — from Medicare Advantage and Medicaid cuts to research funding risks — by focusing on operational optimization, expanding care outside the hospital, and building adjacent revenue streams.

Kelly explains the six-point operational push (throughput, length of stay, perioperative flow, ED efficiency, post-acute partnerships, and care variation reduction), the move into retail urgent care and ASCs, and why the organization is planning and investing as if it is already 2027—acting now as though the most challenging scenarios have already arrived so the health system can adapt and thrive no matter what comes next. 

She also discussed three themes shaping MaineHealth’s strategy – Core Business (how the health system is optimizing its hospitals and clinics to meet high demand and maintain stability), Emerging Core (work to expand care beyond the hospital walls to better serve communities and position MaineHealth for the future), and Adjacent Business Lines (steps MaineHealth is taking to diversify revenue and foster innovation). 

Curbside Consult - Episode 7: Adult Psychiatry with Dylan McKenney, MD

In the November episode, hosts Heather Ward and Mike Clark engage with Dr. Dylan McKenney, the medical director of MHACO’s Behavioral Healthcare Program. They discuss the evolving landscape of behavioral health, the integration of mental health services into primary care, and the innovations in treatment delivery, including telehealth and ketamine-assisted psychotherapy. The conversation highlights the importance of collaboration between primary care and behavioral health providers, emerging therapies, and the potential impact of AI on mental health diagnosis and treatment 

Curbside Consult is a podcast from the MaineHealth ACO that brings together specialists and primary care physicians to discuss clinical topics, referral management and coordination of care. Each month, family physician hosts Dr. Mike Clark and Dr. Heather Ward welcome a new specialist physician to share their unique insights.  

Listen to Curbside Consult here or on your favorite podcast app. To stay in touch with the show, follow the MaineHealth ACO on LinkedIn. 

AOD 10-27-25: Open Enrollment Deep Dive at MaineHealth

Back by popular demand, today's Andy's Open Door (AOD) featured a panel discussion with Chief People Officer Scott Ballard, Vice President of Total Rewards Sue Pelletier and Senior Director of Compensation Tammy Broadhurst. Andy and the panelists addressed a wide range of HR topics and answered care team questions submitted to the Ask Andy mailbox.

Sue provided a high-level overview of Open Enrollment and health plan options and benefits, including Espresa. Scott spoke about the redesigned HR website and leadership development, and Tammy discussed all things compensation.

WTKE - Episode 74: Understanding the 340B Challenge: Policy, Impact, and the Path Forward

The 340B Drug Pricing Program is a decades-old federal program designed to support safety-net providers like MaineHealth in stretching scarce resources and expanding access to care. But in recent years, the 340B landscape has shifted dramatically.

From mounting legal challenges to restrictive contract pharmacy policies and changing manufacturer relationships, the program is under increasing pressure — with real consequences for health systems and the patients we serve.

In this new Working Together episode, MaineHealth Chief Operating Officer Kelly Elkins and Chief Pharmacy Officer Brian Marden unpack what’s happening in the 340B space nationally, how it’s affecting our organization locally, and what MaineHealth leaders are doing to respond — and advocate — for a sustainable path forward.